Welcome to Ouge.

By accessing and shopping on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

General Information

Ouge is a family-owned business based in Sweden. Our mission is to provide high-quality skincare, beauty, and lifestyle products with timeless design and lasting impact.

These Terms & Conditions apply to all purchases made via our online store. By placing an order, you accept these terms as a binding agreement between you and Ouge.

Products & Availability

We strive to ensure that all product information, descriptions, and pricing are accurate and up to date.

Availability may vary, and we reserve the right to discontinue or update products at any time.

Images are for illustration purposes; slight variations may occur.

Pricing & Payment

All prices are listed in SEK (Swedish Krona) and include VAT where applicable.

We accept secure payments via the methods available at checkout.

Payment must be completed in full before your order is shipped.

Shipping & Delivery

Orders are processed and shipped within the stated timeframes on our website.

Delivery times may vary depending on destination and shipping method.

Ouge is not responsible for delays caused by external carriers or customs.

Returns & Exchanges

You have the right to return most unused items within 14 days of delivery, in accordance with Swedish consumer protection laws.

Returned products must be unused, unopened, and in their original packaging.

To initiate a return, please contact us at hello@ouge.se.

Refunds will be processed once the returned product is received and approved.

Warranty & Complaints

If you receive a defective or damaged item, please notify us within 7 days of delivery.

We will arrange a replacement or refund in accordance with applicable consumer law.

Use of the Website

All content, including images, text, and trademarks, is the property of Ouge and may not be copied or reproduced without permission.

You agree not to misuse the site or interfere with its operation.

Privacy Policy

Your privacy is important to us. Please see our Privacy Policy for details on how we collect, store, and use your personal data.

Governing Law & Disputes

These terms are governed by Swedish law. Any disputes will primarily be resolved through dialogue with our customer service. If no resolution can be reached, disputes may be referred to the Swedish National Board for Consumer Disputes (ARN) or the appropriate court.

Contact Information

For any questions, please contact us:

Ouge
Email: hello@ouge.se
Phone: +46 40 1221 55

Address: Smoodify AB, Rudbecksgatan 27, SE-21617, Malmoe.